Cyber Software Inc Management plan
Cyber Software Inc. is a company that is dedicated to offering cyber security to both the prospective and existing customers. The company invests in concealing the identity and details of its client’s critical information such as credit card information that are used in the websites for various transactions. The company boasts of diverse customers ranging from local retail business, state and municipal governments. The company has had various challenges in terms of attacks by different cyber thieves’ i.e. Russian cyber criminals, who gained access to the company’s client’s details to launder money. The company was able to contain the situation in good time, and only 270 clients got affected. The notable client who got affected was the Baltimore City Government whose website got hacked and the credit card information provided to pay water, real-estate tax, parking tickets and sewers got accessed.
The company is managed by Joseph Jackson, who is the CEO with several other employees. The company has a leadership structure that is less strict in it dissipation of authority whereby the employees are at liberty to carry out any action they deem can profit the company i.e. help the company achieve its goals. Having evaluated the challenges faced by the company, Jackson noticed that the company has the capability to grow but, only when there is an upgrade to the system of operations. He decided to set up two separate divisions one that dealt with the victim cleanup and damage control, while the other to work on new software development.
The software development section had new four well-trained professionals with a good background in dealing with cyber thieves. They had valuable skills that helped in uncovering the real thieves in the recent attack on the Baltimore City Government website. Jackson did not create a layout plan to structure the companies operation or how the four programmers would carry out their duties. This lead to disharmony after one year of operation among the programmers, with each diverging its operations hence leading to high expenditures which wasted resources since they covered similar grounds. In the customer service division which had two credit specialist, two programmers, and two paralegals also faced a management crisis since there was no proper agreement on the most effective approach in handling clients.
Company Mission and Vision
The mission of the company would be to remain on the top in the industry by providing the clients with a better software and swift cleanup procedures. Providing our clients with trusted and safe services which ensure safe possession of the client’s information. The vision statement for the company would be to ensure that the company provides customers a safe environment to transact their businesses free from frequent attacks by the cyber thieves. An appropriate mission statement is vital for the growth of the company since it informs the prospective client what to expect in brief (Jones, 2010).
The new mission statement for the Cyber Software Inc. has the purpose for which Jackson as the CEO intends that the company should execute. By stating that the company intends to remain on the top in the industry shows that it looks forward to providing quality services that match the current market demands. The cyber business requires high-level security that ensures the safety of information (Gori, 2009) and that is well encrypted on the company’s new mission. The vision statement helps the company retain its customers since serves as an indication that the company is determined to provide quality as long as they remain partners. The company’s vision statement indicates that it intends to ensure quality service provision throughout its time as it offers various services to their customer.
The company CEO did not consider planning the future of the company based on the available resources (Blyth, 2010). The number of the employees that the company employed to help in working out a solution for the recent cyber-attack did not align with the available resources hence leading to wastage. The company did not consider the finances that it had or did not give the limits that it could allow each department to spend. It is important that during the planning stage the company can come up with a budget through which it will limit the employees to operate. Other important resources like company infrastructure should also be taken into deeper look to maximize the output.
Communication enhances harmony within the working place (Chopra, 2009). It is vital to ensure an appropriate communication channel is established in the company. Whenever there is a mistake or a problem that needs to be handled within the company every employee knows who to report to and appropriate action taken. Communication is vital to ensure that the employees work concurrently to help each other achieve a common goal. Proper communication channel also helps the company have a proper channel of attending to customers’ complaints in an appropriate way.
The matrix organizational structure
The matrix organizational structure befits Cyber Security Inc. The reason for this is because the organization is aiming at streamlining its operations. It is trying to eliminate the possibility of occurrence of similar management crisis witnessed within the first year of operations with new staffs. This type of structure divides the employees according to the functions and the products they get involved in producing (Shull, 2005). The company CEO is the supreme in the hierarchy below him will be the human resources manager, the finance manager and the functional managers in the various teams that deal with different products and services offered by the company. These managers respond to the CEO but have their various staff that they oversee to perform their duties to collectively attain the company’s goals.
Divisional structure divides the functional areas of the organization to divisions. Each of these divisions is equipped with their resources so that the can function independently (Lewis, Stephen, Patricia, & Joseph, 2007). This particular structure would not be effective for the company since there is a lack of communication between these divisions which may then lead to a clash in production. The company wants to limit the expenditures while providing the customers with affordable products and services but this type of structure may hinder all these. The other factor is that the company provides services that are interrelated hence the company cannot entirely separate its functional areas.
Functional structure divides the organization into segments basing on the functions when managing. This approach gives the organization a chance to efficiency by monitoring the functional groups. This approach is effective but could not drive the company towards the attainment of its goals, for instance in the previous open system the company allowed functional groups to operate independently which lead to divisions. The system can be perfected in a company that has a very huge budget with a bigger number of employees (Havinal, 2011), which in contrary the budget for Cyber Software Inc. is limited and the staff required is not huge.
The desire of the company CEO Joseph is that the company develops a culture that can help in building a team that works together in harmony to achieve the company’s goals. The culture change intended for the company will be to enhance proper communication among the junior staffs and the managers. The company will not allow one division to carry out its operations without consulting the other counterparts. Any new product or development on an existing product cannot be executed without consulting the other divisions. The different functional managers will also have the responsibility of physical evaluation of their staff. A monthly session with each employee under them for one on one consultation as a method to understand the true condition of the employees and their views.
The new organizational structure will enforce responsibility on each employee with the purpose to achieve higher ratings. Every employee will have a description of the responsibilities required of them and will in the process help them understand precisely what is required of them. The managers will have a plan each, to execute with proper consultation with the CEO hence helping in having a smooth operation. With the new organizational structure, it is easy for the company to identify where laxity exists in the company to help prevent any future mishaps.
The newly developed organizational culture has a lot of advantages that can work for the growth of the company. By ensuring that no division in the company operates completely on their own without sharing their plans the company will have a staff that co-exist amicably as well as ideas that can be shared on the various proposed projects can help get even much better products. The culture of monthly evaluation of employees will encourage each one to input more strength in their various stations. It would also encourage the employees to add more ideologies on how to better the company’s product; therefore, the company having a wide scope.
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Havinal, V. (2011). Management and entrepreneurship. New Delhi: New Age International.
Jones, L. (2010). The path: creating your mission statement for work and for life. New York: Hyperion.
Lewis, P., Stephen, G., Patricia, F., & Joseph, M. (2007). Management: Challenges for Tomorrow’s Leaders. Mason, OH: Thomson/South-Western.
Shull, F. (2005). Matrix structure and project authority for optimizing organizational capacity,. Carbondale: [Business Research Bureau, School of Business, Southern Illinois University].