Best practices, quality management, and performance management

MT499-2: Analyze organizational processes and procedures in a variety of business settings.

In this Unit 3 Assignment, research three articles from AB/inform in the KU Library on best practices, quality management, and performance management in your chosen industry. Write a 2 to 3 page project paper detailing how you will apply best practices, quality management, and performance management in your organizations.

When you are ready, you may submit your paper to the Assignment Dropbox. *Note, include your name in the file name of the Assignment.

Best practices, quality management, and performance management

The concept of best practices

With the increasing competition in the market each single day, firms and organizations are looking for the best and the most efficient and effective way they can conduct their operations to guarantee success and beat off competition. Therefore best practices consist of guidelines, ethics, and concepts that represent the best and most efficient course of action based on the current circumstances surrounding an organization. As a result, best practices are expected to consistently show superior results that can be achieved both at the individual and organizational level when a certain technique is utilized compared to other means. Thus, the authorities of an organization have the mandate and responsibility to set forth the best course of action such as the formulation of the governing body or a selection of the best management team depending on the current status of the business (Saleh & Khine, 2012). However, different industries and organizations may have different best practices since they deal with different types of products and services as well as customers. Often, the best practice encompasses sharing of information on with other experts in the industry for benchmarking purposes. The best practice should involve doing things smarter to lead to greater and superior performance and to achieve consistent top quality results.

Quality management

Research shows that performance actions have a potential to significant improvement of the quality of products and services of a company. Customers are increasingly becoming value based in recent weeks which means that organizations need to maintain high-quality products and services to make sure they attract new customers as well as retain the existing one. Therefore, quality management consists of all activities undertaken by an organization to monitor and control the desired level of excellence in all their operations. Thus, quality management manager has the mandate has the responsibilities of spearheading important activities in an organization such as determining the quality policy, formulating and implementing quality planning assurance, controlling the quality of the organization output as well as improving the quality of all outputs from the organization (Oakland, 2016).

Every organization, company or investor likes to think that they have a commitment to quality.  However, this is not always the case since some of the products and services from different organization fall far much below consumers’ expectations. However, a good producer and investor should remain focus and find ways to improve the quality of his or her products to create a brand in the market some of the simple ways that can help improve the quality of products and services from an organization include:

Tracking mistake – the first and the most important step is to define what is quality and make a commitment to quality. After the commitment, it becomes very easy for the quality control manager to compare and contrast the final product from the company and his definition of quality.  This comparison helps him to make the necessary changes before the product, or the service is finally released to the market (Oakland, 2016).

Investing in training – with the rampant changes in technology as well as consumer tastes and preferences should always keep producers on their toes as they try to find the best way to satisfy their customers.  Therefore, to keep up with technology which helps to improve the quality of the final production and consumer tastes, the quality management manager needs to create training programs to enrich his employees on how to improve and control the quality of their products and services using the latest technology in the market and as per consumers demand.

Performance management

Employees are increasingly becoming one of the important assets that an organization can have.  However, it is the duty of the human resource manager to ensure that the workforce at his disposal work at the highest level possible and they give their best to the organization.  Notably, the responsibility of managing the performance of all the employees cannot be left in the hands of the management only.  Therefore, the management and the workforce should cooperate to arrange, screen and survey representatives work goals and general commitment to the association (Chartered Institute of Management Accountants, 2014). Vital parts of worker execution administration incorporate execution arranging, progressing execution correspondence, execution evaluation gatherings and data and information gathering, observation and documentation.

Through performance management, the managers and employees make sure that specific goals and objectives both personal and organizational are met in the course of daily operations of the business. Some of the best ways the management of an organization can enhance the performance of their employees as well as performance management include:

Matching tasks to skills – it is prudent for managers to fully understand the skills, knowledge, behavioral styles and abilities of their employees for maximizing efficiency. Therefore, employees should be assigned duties and responsibilities based on their skills and knowledge rather than asking them to be efficient on all fronts. This makes it easy to track their performance (Chartered Institute of Management Accountants, 2014).

Effective communication – every manager should understand that communication is key to the success of every business.  Therefore, the management should be readily available to pass information and data to the employees whenever necessary especially during performance review and appraisal. This will help the employees to know and understand their strengths, weaknesses, and areas they need to improve.


Chartered Institute of Management Accountants. (2014). Performance management. London: BPP Learning Media Ltd.

Oakland, J. S. (2016). Total quality management: A pictorial guide for managers. Place of publication not identified: Routledge.

Saleh, I. M., & Khine, M. S. (2012). Practitioner Research in Teacher Education: Theory and Best Practices. Frankfurt: Lang, Peter, GmbH, Internationaler Verlag der Wissenschaften.