Generational Workplace Conflict


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Sample paper

Generational Workplace Conflict

Statement of the Problem

This study examines the challenges that emerge in the current workplace characterized by a workforce that is increasingly becoming age and value diverse. The study notes that most managers are lacking relevant information or knowledge on how to manage a multigenerational workforce. This problem arises because of having employees with differing values, views, ambitions, skills, leadership styles, and even attitudes. This has led to wrangles and conflicts among the different generational groups owing to their uniqueness. According to Hillman (2014), numerous generational differences exist among the various groups of employees with regard to behaviors, personality traits, mental health, and attitudes. These differences have led to increased conflicts leading to reduced productivity.

Failure to resolve the growing conflicts among the different generational groups will lead to a decline in performance. This may hinder the organization from achieving its set production targets. Conflicts within an organization may reduce employee job satisfaction, leading to high employee turnover. This increases operational costs since it is expensive to hire and train new employees. Moreover, the organization may lose the best talent due to low job satisfaction. This may lead to negative consequences. Increased workplace conflicts will curtail the achievement of organizational goals. Conflicts may also lead to poor customer experience.

Four generational cohorts characterize the current workplace environment. These generational groups include the Traditionalists, Baby Boomers, Generation X, and the Millennials, the latter being the youngest generation cohort entering the job market. As Baby Boomers retire at an increasing rate, more Millennials are joining the workforce and taking their place (Lyons & Kuron, 2014). This has led to a dynamic shift in the workforce demographics cause by younger employees with different perspectives joining the workforce. There is need to examine ways in which managers can solve the multigenerational workplace conflicts. This research will provide evidence on the existence of conflicts resulting from generational differences and provide managers with ways of solving these conflicts.


Lyons, S., & Kuron, L. (2014). Generational differences in the workplace: A review of the           evidence and directions for future research. Journal of Organizational Behavior, 35(S1),     S139-S157. doi:10.1002/job.1913

Hillman, D. R. (2014). Understanding multigenerational work-value conflict resolution. Journal of Workplace Behavioral Health, 29(3), 240-257. doi:10.1080/15555240.2014.933961