•Use the Internet to research airline companies including Southwest Airlines and some full-service airlines such as United Airlines and British Airways.

•Use the Internet to research airline companies including Southwest Airlines and some full-service airlines such as United Airlines and British Airways. Take a note on their lean service systems. Be prepared to discuss.
••From the second e-Activity, compare and contrast the lean service system found with Southwest Airlines to a full-service airline such as United Airlines, British Airways, and other large carriers in terms of cabin service, boarding process, baggage handling, and service encounters.
•Recommend ways for the airline carriers to improve their lean operation system in terms of speed and quality while reducing waste and costs. Explain your rationale.